Privacy policy

<p><strong>Privacy policy</strong></p>

Privacy policy

The controller responsible for data processing is

Plant counter GmbH Otto-Hahn-Ring 7 64653 Lorsch Email: info@pflanzentheke.de

Phone: +49 6251-707-90-36

Thank you for your interest in our online store. The protection of your privacy is very important to us. Below you will find detailed information on how we handle your data.

1. access data and hosting

You can visit our website without providing any personal information. Each time a website is accessed, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is analyzed exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in a correct presentation of our offer in accordance with Art. 6 para. 1 p. 1 lit. f GDPR. All access data will be deleted no later than seven days after the end of your visit to the site.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in the forms provided on this website will be processed on its servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

2. data processing for contract processing and for establishing contact

2.1 Data processing for contract processing

For the purpose of contract processing (including inquiries about and processing of any existing warranty and service disruption claims as well as any statutory updating obligations) in accordance with Art. 6 para. 1 p. 1 lit. b GDPR, we collect personal data if you provide it to us voluntarily as part of your order. Mandatory fields are marked as such, as in these cases we need the data to process the contract and we cannot send the order without it. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. Once the contract has been fully processed, your data will be restricted for further processing and will be deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 p. 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

2.2 Customer account

Insofar as you have given your consent in accordance with Art. 6 para. 1 p. 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account and to store your data for further future orders on our website. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

2.3 Making contact

In the context of customer communication, we collect data to process your inquiries in accordance with Art. 6 para. 1 p. 1 lit. b GDPR, if you voluntarily provide us with personal data when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, as in these cases we need the data to process your contact. Which data is collected can be seen from the respective input forms. After your request has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

2.4 Data processing for appointment booking

We collect personal data if you provide it to us voluntarily when booking an appointment. Mandatory fields are marked as such, as in these cases we require the data for the appointment booking and you cannot send the appointment booking without providing it. Which data is collected can be seen from the respective input forms. Information in free text fields is voluntary and does not have to be filled in for the appointment booking to be sent. Please refrain from providing sensitive data (e.g. health-related information such as illnesses) in such free text fields. We use the data you provide to book appointments in accordance with Art. 6 para. 1 p. 1 lit. b GDPR. Once the booked appointment has been fully processed, your data will be restricted for further processing and, after expiry of any retention periods under tax and commercial law in accordance with Art. 6 para. 1 p. 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

Appointment booking solution from Calendy

For the purpose of booking appointments, we use a booking solution from Calendly LLC, , 271 17th St NW, Atlanta, GA 30363, USA (address as processor/data importer: 88 N Avondale Road #603, Avondale Estates, GA 30002, USA). The service provider acts on our behalf.

Our service providers and/or their sub-service providers are located and/or use servers in the USA. There is no adequacy decision by the European Commission for the USA. Our cooperation with you is based on standard data protection clauses of the European Commission.

Data may be transferred to a third country/third countries for which the European Commission has not established an adequate level of data protection due to the use of additional functions of our service provider. An appropriate level of data protection is guaranteed by the conclusion of standard contractual clauses of the European Commission.

3. data processing for the purpose of dispatch processing

For the fulfillment of the contract pursuant to Art. 6 para. 1 p. 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to this during or after your order, we will process your personal data on the basis of this consent in accordance with Art. 6 para. 1 p. 1 lit. a GDPR, we will forward your e-mail address to the selected shipping service provider so that they can contact you before delivery for the purpose of delivery notification or coordination. Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

DHL Paket GmbH Sträßchensweg 10 53113 Bonn Germany

4. data processing for payment processing

We work with the following partners to process payments in our online store: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfillment of the contract in accordance with Art. 6 para. 1 p. 1 lit. b GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies. If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimization of our payment processes

If necessary, we provide our service providers with further data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and the optimization of our payment processes (e.g. invoicing, processing of disputed payments, accounting support). This serves in accordance with Art. 6 para. 1 p. 1 lit. f GDPR to safeguard our legitimate interests in our protection against fraud and efficient payment management, which predominate in the context of a balancing of interests.

5. advertising by e-mail

Sending evaluation requests by e-mail

If you give us your express consent to this during or after your order in accordance with Art. 6 para. 1 p. 1 lit. a GDPR, we will use your email address to ask you to submit a review of your order via the review system we use. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the evaluation request.

The evaluation requests may also be sent by our service provider Trusted Shops GmbH Subbelrather Str. 15C, 50823 Cologne (Trusted Shops). We receive information on the respective status from Trusted Shops (e.g. whether the review request has been sent and whether it has been received) when review requests are sent. This is done in accordance with Art. 6 para. 1 p. 1 lit. f GDPR to fulfill our legitimate interest in receiving information about the evaluation invitations in order to make optimizations based on this information and to fulfill the legitimate interest of Trusted Shops in being able to offer this service. We are jointly responsible with Trusted Shops for sending rating requests and for collecting and displaying rating and status information. Within the framework of the joint responsibility existing between us and Trusted Shops GmbH, please contact Trusted Shops GmbH in case of data protection issues and to assert your rights. You can find their contact details here. Further information on data protection can be found in the following link . Irrespective of this, you can also contact us at any time using the contact option described in this privacy policy. If necessary, your request will then be forwarded to the other responsible party for answering.

6. cookies and other technologies

6.1 General information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted again at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser on your next visit (persistent cookies).

Privacy protection for end devices When using our online offer, we use absolutely necessary technologies in order to be able to provide the expressly requested telemedia service. The storage of information in your end device or access to information that is already stored in your end device does not require consent in this respect.

For functions that are not absolutely necessary, the storage of information in your end device or access to information that is already stored in your end device requires your consent. We would like to point out that if you do not give your consent, parts of the website may not be fully usable. Any consent you may have given will remain in place until you adjust or reset the respective settings in your end device.

Any downstream data processing by cookies and other technologies We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process the IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping cart). In the context of a balancing of interests, this serves overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 para. 1 p. 1 lit. f GDPR.

In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

You can find the cookie settings for your browser under the following links Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

Insofar as you have consented to the use of the technologies pursuant to Art. 6 para. 1 p. 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can call up the following link: pflanzentheke.de/cookie. If cookies are not accepted, the functionality of our website may be restricted.

6.2 Use of Borlabs to manage consents

We use the Borlabs Cookie Plugin (“Borlabs”) on our website to inform you about the cookies and other technologies we use on our website and to obtain, manage and document your consent to the processing of your personal data by these technologies, if required. This is in accordance with Art. 6 para. 1 p. 1 lit. c GDPR to fulfill our legal obligation pursuant to Art. 7 para. 1 GDPR to be able to prove your consent to the processing of your personal data to which we are subject. Borlabs is an offer from Borlabs – Benjamin A. Bornschein Georg-Wilhelm-Str. 17, 21107 Hamburg, Germany. When you visit our website, the Borlabs web server stores a so-called Borlabs cookie, which contains information about the cookie runtime and version, device and browser information as well as information about your consent behavior. Personal data will not be transmitted to Borlabs. Your data will be deleted after one year unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

7. use of cookies and other technologies

Insofar as you have given your consent in accordance with Art. 6 para. 1 p. 1 lit. a GDPR, we use the following cookies and other third-party technologies on our website. After the end of the purpose and the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section “Cookies and other technologies”. Further information, including the basis of our cooperation with the individual providers, can be found under the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

7.1 Use of Google services

We use the following technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google technologies about your use of our website is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened by activating IP anonymization before it is stored on Google’s servers. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in the Google’s privacy policy.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which user profiles are created using pseudonyms. Cookies can be used for this purpose. Your IP address will not be merged with other Google data. Data processing is carried out on the basis of an agreement on order processing by Google.

Google Maps

For the visual display of geographical information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, transmits it to Google and then processes it. We have no influence on this subsequent data processing.

Google reCAPTCHA

For the purpose of protection against misuse of our web forms and against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information about your use of our website) and analyzes your use of our website by means of a so-called JavaScript and cookies. In addition, other cookies stored in your browser by Google services are evaluated. Personal data is not read or saved from the input fields of the respective form.

Google Fonts

For the uniform presentation of the content on our website, data (IP address, time of visit, device and browser information) is collected by the script code “Google Fonts”, transmitted to Google and then processed by Google. We have no influence on this subsequent data processing.

Google Tag Manager

Google Tag Manager allows us to manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g. IP address, online identifiers (including cookies)). Data processing is carried out on the basis of an agreement on order processing by Google.

By using the Google Tag Manager, various services/technologies can be integrated. If you do not wish to use individual tracking services and have therefore deactivated them, the deactivation remains in place for all affected tracking tags that are integrated by the Google Tag Manager.

YouTube video plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode used by us, transmitted to Google and then processed by Google only when you play a video.

7.2 Other providers of web analytics and online marketing services

Use of AWIN for online marketing

We market space for third-party advertisements via our advertising partner AWIN AG, Eichhornstraße 3, 10785 Berlin, Germany (“AWIN”). These ads are displayed in various places on this website. AWIN can use cookies to track the progress of the respective order and, in particular, to understand that you have clicked on the respective advertisement and then ordered the product. For this purpose, data (IP address, time of visit, device and browser information as well as information on your use of our website) is collected, transmitted to AWIN and processed by AWIN. We have no influence on this data processing. Data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR.

8. integration of the Trusted Shops Trustbadge/other widgets

Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g. seal of approval, collected reviews) and to offer Trusted Shops products to buyers after an order.

This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in optimal marketing by enabling secure purchasing in accordance with Art. 6 para. 1 p. 1 lit. f GDPR. The Trustbadge and the services advertised with it are an offer from Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne (Trusted Shops), with whom we are jointly responsible under data protection law in accordance with Art. 26 GDPR. In the context of this data protection information, we inform you below about the essential contents of the contract in accordance with Art. 26 para. 2 GDPR. Within the framework of the joint responsibility existing between us and Trusted Shops GmbH, please contact Trusted Shops GmbH in case of data protection issues and to assert your rights. You can find their contact details here. Further information on data protection can be found in the following link . Irrespective of this, you can also contact us at any time using the contact option described in this privacy policy. If necessary, your request will then be forwarded to the other responsible party for answering.

8.1 Data processing when integrating the Trustbadge/other widgets

The trust badge is provided by a US CDN provider (content delivery network) as part of a shared responsibility. An appropriate level of data protection is ensured by standard data protection clauses and other contractual measures. You can find further information on data protection from Trusted Shops GmbH here. When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. The IP address is anonymized immediately after collection so that the stored data cannot be assigned to your person. The anonymized data is used in particular for statistical purposes and for error analysis.

8.2 Data processing after order completion

After completing your order, your e-mail address, which has been hashed using the cryptographic one-way function, will be transmitted to Trusted Shops GmbH. The legal basis is Art. 6 para. 1 p. 1 lit. f GDPR. This serves to check whether you are already registered for services with Trusted Shops GmbH and is therefore necessary for the fulfillment of our and Trusted Shops’ overriding legitimate interests in the provision of the buyer protection linked to the specific order and the transactional evaluation services in accordance with Art. 6 para. 1 lit. a GDPR. Art. 6 para. 1 p. 1 lit. f GDPR is required. If this is the case, further processing will take place in accordance with the contractual agreement concluded between you and Trusted Shops. If you have not yet registered for the services, you will then be given the opportunity to do so for the first time. Further processing after registration is also governed by the contractual agreement with Trusted Shops GmbH. If you do not register, all transmitted data will be automatically deleted by Trusted Shops GmbH and a personal reference is then no longer possible.

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6 para. 1 lit. f GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA and Israel). An adequate level of data protection is ensured in the case of the USA by standard data protection clauses and other contractual measures and in the case of Israel by an adequacy decision.

9. social media

Our online presence on Facebook (by Meta), Instagram (by Meta), YouTube, LinkedIn

Insofar as you have given your consent in accordance with Art. 6 para. 1 p. 1 lit. a GDPR to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator as well as a contact option and your rights in this regard and setting options for protecting your privacy, please refer to the providers’ data protection notices linked below. If you still need help with this, you can contact us.

Facebook (by Meta) is an offer of Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc, 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to a Facebook (by Meta) fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Instagram (by Meta) is an offer of Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (“Meta Platforms Ireland”) The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transferred to a server of Meta Platforms, Inc, 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to an Instagram (by Meta) fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

YouTube is a service provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

LinkedIn is an offer of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (“LinkedIn”). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is usually transferred to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

10. contact options and your rights

10.1 Your rights

As the data subject, you have the following rights:

  • in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
  • in accordance with Art. 16 GDPR, the right to demand the immediate correction of incorrect or incomplete personal data stored by us;
  • in accordance with Art. 17 GDPR, the right to demand the deletion of your personal data stored by us, unless further processing is necessary.
    • to exercise the right to freedom of expression and information;
    • to fulfill a legal obligation;
    • for reasons of public interest or
    • is necessary for the establishment, exercise or defense of legal claims;
  • in accordance with Art. 18 GDPR, the right to demand the restriction of the processing of your personal data, insofar as
    • the accuracy of the data is disputed by you;
    • the processing is unlawful, but you object to its erasure;
    • we no longer need the data, but you need it to assert, exercise or defend legal claims, or
    • you have objected to the processing pursuant to Art. 21 GDPR;
  • in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request the transfer to another controller;
  • pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.

Right of objection

Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which predominate in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If processing is carried out for other purposes, you only have the right to object on grounds relating to your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defense of legal claims.

This does not apply if the processing is carried out for direct marketing purposes. We will then no longer process your personal data for this purpose.

10.2 Contact options

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of any consent given or objection to a specific use of data, please contact our company data protection officer.

Data Protection Officer: Dr. Julia Dubowy Otto-Hahn-Ring 7 64653 Lorsch Germany j.dubowy@pflanzentheke.de